Every new family looking for care gets a warm, personalised reply within 5 minutes — via WhatsApp or email — 24/7, automatically. If you're not the first care home to respond, you're already behind.
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It's Sunday afternoon. Two siblings have just had a difficult conversation about their mother needing residential care. Feeling overwhelmed, they go online and fill out a few enquiry forms on different care home websites to get brochures and more information.
You plan to review weekend enquiries and make calls on Monday morning. But a competing care home's system instantly and warmly acknowledges their enquiry on Sunday afternoon, gently asks about their mother's specific care needs, and books a show-around.
Families making emotional, high-stakes decisions crave immediate reassurance. By the time you call on Monday, they have already spoken to your competitor, felt heard, and started picturing their loved one in that home.
Larger competitors or faster rivals have the advantage by offering immediate reassurance and engagement.
If a single care home placement is worth £50,000 a year and you lose just 1 enquiry a month to slow follow-up, that's £600,000 a year walking out the door.
Based on industry average figures
Our n8n automation system captures every inbound enquiry and sends an instant, personalised acknowledgement within 5 minutes, day or night, weekday or weekend. It automatically gathers the key qualifying questions specific to care.
Best of all, every message is AI-crafted to match your unique brand voice.
Transform enquiries into qualified leads automatically.
Families looking for care submit an enquiry — from any channel, any time.
Within 5 minutes, they receive a warm, personalised reply that sounds like you wrote it.
The system automatically gathers key qualifying questions specific to care: 'What type of care is required (e.g., residential, nursing, dementia)?', 'What is your relative's current level of mobility?', and more.
A contact is created in your CRM or system with all these qualifying details neatly logged.
Built and managed by us. You don't need to learn anything or log into anything.
Capture and respond to enquiries 24/7, ensuring no opportunity is missed.
Responses are trained on your tone, providing a personal touch that resonates with families.
Automatically asks the right questions to understand the specific care needs of each enquiry.
All enquiry details are logged into your existing system or a simple CRM for easy access.
Easily schedule show-arounds and other appointments directly from the enquiry process.
Clear video and written documentation to help you understand the system without technical jargon.
Common concerns from care home professionals, answered honestly.
Fixed scope. No hourly rates. No surprises.
Both packages start with a free mapping call. Nothing is committed until we've both agreed it's the right fit.
It's not a sales pitch. It's a working session. Here's what we cover.
We get a clear picture of what you're using, how data moves between them, and where things are falling through the cracks or being done manually.
We work through a structured gap analysis together to identify where automation would have the highest impact for your business right now.
You get a written Automation Opportunity Map showing a clear picture of where your business is today, your desired state, and a clear path between the two.
If there's a fit, we'll scope the work and propose either the Starter Build or Jumpstart. Fixed scope, no hourly rates, no surprises.
See what's inside your Automation Opportunity Map
We take on a small number of new clients each month. Free, no obligation.
Typically 30–45 minutes.