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| Rank | Business | First Response | Human Response | Grade | Responded? |
|---|
| Rank | Business | First Response | Human Response | Grade | Responded? |
|---|
Excellent = Under 5 minutes · Good = Under 30 minutes · Average = Under 4 hours · Poor = Under 24 hours · Very Poor = Over 24 hours · Fail = No response
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"John was great from start to finish, going above and beyond with documentation and videos so I could manage the system myself. Great communicator and kept a tight schedule."
Brok Nielsen, Together Agency
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A Harvard Business Review study found that responding within 5 minutes makes you 21 times more likely to qualify a prospect than responding within 30 minutes. After an hour, that drops by 60 times.
The business that replies first gets the conversation. Every time.